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We will gladly issue a refund for the merchandise portion of your order
for any reason within 30 days of purchase as long as the merchandise is
returned to us in new, undamaged condition. Please e-mail
us first for return instructions.
Shipping charges are refundable at our discretion if there has been
an error on our part or for other reasons that we deem
appropriate.
Expedited shipping charges are only refundable if the
merchandise did not arrive within the specified time limit and
guidelines as determined
by the US Postal Service.
We want our customers to be satisfied with their shopping experience
with us. Please let us know if there is a problem with any
merchandise received from us and we will take steps to resolve the
situation.
Return
to Customer Service
Return
to Kritters in the Mailbox
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