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Return Policy

 

Returning Merchandise

We will gladly issue a refund for the merchandise portion of your order for any reason within 30 days of purchase as long as the merchandise is returned to us in new, undamaged condition. Please e-mail us first for return instructions.

Shipping charges are refundable at our discretion if there has been an error on our part or for other reasons that we deem appropriate.  

Expedited shipping charges are only refundable if the merchandise did not arrive within the specified time limit and guidelines as determined by the US Postal Service.

We want our customers to be satisfied with their shopping experience with us.  Please let us know if there is a problem with any merchandise received from us and we will take steps to resolve the situation.

Return to Customer Service

Return to Kritters in the Mailbox